OUR QUALITY COMMITMENTS
The Tourist Office of Vexin Normand works according to the approach of quality.

 

We commit ourselves in particular :

1/ Improve the approach, the host on the spot, by telephone and mail.
2/ Improve the management and the provision of tourist information.
3/ Train our staff regularly to improve their skills.
4/ Measuring the satisfaction of our visitors and take into account their expectations.

On the latter objective, we provide you with tools to help you express yourself on Tourist Services of our territory (Tourist Office, Bed and Breakfast, Restaurants, Hotels, Tours, Leisure …).

For more efficiency, the Vexin Normand Tourist Office offers the opportunity to complete online :
– A Satisfaction survey on the services that you  had got when you came on our premises. Thank you for your contribution to the improvement of our work.
– A Claiming registration sheet if unfortunately, you have not been completely satisfied with one or more service.
– A Suggestion registration sheet if you want to help us in this constructive approach of the improvement of our services.

Be kind to fill them to help us in our process of continuous improvement.